Prescription Inbox

The Rx Inbox shows prescription requests sent by patients who need a repeat script or new prescription.

Viewing incoming requests

1. Go to Prescriptions → Rx Inbox (or the Rx Inbox tab in the navigation)
2. All pending requests appear in the list

Each request shows:

• Patient name
• Medication requested
• Date of request
• Any notes from the patient

Responding to a request

To issue the prescription:

1. Click the request
2. Review the details
3. Click Issue Prescription and fill in the prescription details
4. Send

To decline:

1. Click the request
2. Click Decline
3. Add a brief reason (shown to the patient)
4. Confirm

Inbox notifications

New prescription requests show a badge on the Rx Inbox tab. Staff with prescription permissions are notified automatically.