Loyalty Program
Last updated 25 April 2026
The Loyalty Program lets you run a points-based rewards programme for your patients. Patients earn points for booking and attending appointments, and can redeem those points for rewards you define — such as discounts or free consultations.
The programme is fully optional and configurable. You can enable or disable it at any time, and customise how many points are awarded per appointment and what rewards patients can claim.
Who can access loyalty settings?
Loyalty is a feature-gated section. Owners and Managers can configure the loyalty programme. The can_manage_loyalty permission controls access for Staff members.
What's in this section
- Configuring Points — How to set points per appointment, add bonus point events, and enable or disable the programme
- Rewards Catalogue — How to create rewards, set redemption thresholds, deactivate rewards, and understand the patient redemption process