Syncing Practice Data
Last updated 24 April 2026
How data sync works
Centaur AI periodically syncs a summary of your clinic's operational data:
- Appointment counts and statuses
- Cancellation and no-show rates
- Doctor utilisation rates
- Booking source breakdown (portal vs SMS vs integration)
Sync happens automatically every 24 hours. You can trigger a manual sync from the Centaur dashboard.
Manual sync
- Go to Centaur in the portal navigation
- Click Sync Now
- The sync runs in the background — you'll see a status indicator
Syncs typically complete within 2–5 minutes.
Sync logs
All sync events are logged and visible in the Sync History tab within the Centaur section. Each entry shows:
- Sync time
- Records processed
- Any errors
Troubleshooting
If Centaur isn't showing recent data:
- Check the Sync History for any errors
- Try a manual sync
- If the issue persists, contact support at info@localhealthcare.com.au