Managing Your Subscription

Accessing the billing portal

1. Go to Billing in the portal navigation (Owner only)
2. Click Manage Subscription

This opens the Stripe Customer Portal — a secure, hosted billing interface powered by Stripe.

What you can do in the Stripe portal

• Update your credit card or payment method
• Download invoices
• View payment history
• Cancel your subscription

Updating your payment method

1. Open the Stripe portal
2. Click Payment methods
3. Add a new card or update your existing one
4. Save

If your clinic is in a grace period, updating the payment method will trigger an automatic retry of the failed payment.

Cancelling your subscription

1. Open the Stripe portal
2. Click Cancel subscription

Your clinic will remain active until the end of the current billing period. After that, the clinic is deactivated and patients can no longer book.

Note: Cancelling does not delete your clinic data. You can reactivate by contacting support.