Prescriptions
Last updated 25 April 2026
The Prescriptions section covers two related workflows: issuing prescriptions to patients directly from the portal, and responding to prescription requests that patients submit through the platform.
Issued prescriptions are attached to a patient's record and are visible to them from their patient dashboard. The Rx Inbox (incoming prescription requests) is a separate tab that appears for clinics with that feature enabled.
Who can access prescriptions?
Staff with the can_manage_prescriptions permission can issue prescriptions and manage the Rx inbox. Owners and Managers always have access.
Important: This tool is intended as an administrative aid only. All prescriptions must comply with Australian prescribing legislation, PBS guidelines, and RACGP standards. Clinical responsibility remains with the prescribing practitioner.
What's in this section
- Issuing Prescriptions — How to create and issue a prescription for a patient, including what fields are required and who can see the prescription
- Prescription Inbox — How to view and respond to incoming prescription requests from patients