Privacy Policy

We collect the following categories of personal information:

• Identity data: name, date of birth, gender
• Contact data: email address, phone number, postal address
• Health data: appointment history, prescriptions, documents you upload
• Technical data: IP address, browser type, device identifiers
• Usage data: pages visited, features used, click patterns

We collect information when you:

• Register for an account
• Book or attend an appointment
• Upload health documents or prescriptions
• Communicate with clinics via our chat feature
• Use our website or mobile application

We use your information to:

• Facilitate appointment bookings and healthcare services
• Send appointment reminders and notifications
• Administer loyalty points and rewards
• Improve the Platform through analytics
• Comply with legal and regulatory obligations

Health information is “sensitive information” under the Privacy Act. We collect it only with your explicit consent and for the purpose of facilitating healthcare services. It is never sold or shared with third parties for commercial purposes.

We may share your information with:

• Healthcare providers you book with, to facilitate care
• Service providers (e.g. cloud hosting, email, SMS) under strict data processing agreements
• Regulatory authorities where required by law

We do not sell your personal information.

Our infrastructure uses cloud services that may store data outside Australia. We take reasonable steps to ensure overseas recipients handle your data in accordance with the APPs.

We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, and end-to-end encryption for chat messages. No system is completely secure; please notify us immediately of any suspected breach.

We retain personal information for as long as your account is active and for a period thereafter as required by law or legitimate business purposes. Health records are retained in accordance with applicable Australian health records legislation.

Under the Privacy Act you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Complain about a breach of your privacy
• Request deletion of your account and associated data

We use cookies and similar technologies for session management and analytics. You may disable cookies in your browser settings, though some features of the Platform may not function correctly as a result.

The Platform is not directed at children under 18. Parents or guardians may book appointments on behalf of minors. We do not knowingly collect personal information from children without parental consent.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform. Your continued use constitutes acceptance of the updated policy.

For privacy enquiries or to lodge a complaint, contact our Privacy Officer:

• Email: info@localhealthcare.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).